Presto CSAT can be used without an internet connection with the following limitations:
- Only one survey can be used while you are offline. You cannot switch to another survey without an internet connection.
- The survey form must be loaded in the web browser while you have an internet connection.
- If you want to submit multiple evaluations with this survey (for example, auditing multiple locations), the survey must be configured with Rapid Reload.
- Evaluations cannot be submitted while you are offline. They can be completed and will be saved to be submitted when the auditor has a connection, but you will not see the results until they can connect and submit the evaluation.
Next, the auditor goes to the location where the audit will be performed. Let's assume that in this case, no internet connection is available. Note that the "green man" is now red, indicating that there is no internet connection, but the auditor can still fill out the form:
IMPORTANT: the auditor must not load a different page in the browser in the meanwhile. The survey form must still be in the browser in order to work offline.
Clicking the green man, the auditor sees the last evaluation that they created while in offline mode (the previous evaluations are submitted automatically).